Kakao, the operator of Korea’s dominant messaging app, said Thursday that it upgraded its “AI (artificial intelligence) Public Assistant” pilot service to include voice functionality and integrated booking features. The development, led by CEO Chung Shin-a, allows users to complete the entire process of reserving public facilities without ever leaving the KakaoTalk interface. The AI Public Assistant is a conversational agent developed in partnership with the Ministry of the Interior and Safety that launched in March. By accessing the “Kookmin Secretary Guppi” channel within the app, people can issue electronic certificates and book public infrastructure without installing additional software. This latest update shifts the user experience from text-based input to natural language voice commands. Users can now simply say “Issue my resident registration certificate” or “Book a tennis court” to execute administrative tasks. Technologically, the service is built upon Kakao’s proprietary AI models. To ensure the high level of trust required for government services, the company has impleme
Kakao streamlines public bookings as AI assistant now includes voice recognition
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