“This new hire is really strange. Even when calls come in, they do not answer, and when given instructions, they do not respond. They ignore most KakaoTalk messages and only reply to things that benefit them.” Senior employees in their 30s who work with new hires in their 20s with impressive credentials frequently voice this grievance. They complain that open communication with junior staff remains difficult despite considerable effort. However, the 20-somethings targeted by this criticism counter that their true intent — exchanging precise information and avoiding getting hurt while communicating — is not getting across. Why young workers avoid office phones Participant 4: Why do people in their 20s avoid phone calls these days? Participant 2: We prefer text messages because they let us reply after preparing our thoughts. That is especially true for work-related matters. Because text leaves a written record, we can check details directly from the message without having to ask again later. Even if a phone call is recorded, it is more inconvenient because we have to go back and listen
Gen Z workplace communication sparks friction in Korean offices
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